App Support

Video subtitles: transcribe, translate, burn-in

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Find answers, report a bug, or request a feature. We typically reply within 1–2 business days.

Offline subtitles Transcribe Translate Burn-in captions iOS 26+
Tip: When contacting support, include your iOS version, device model, and a short description of what you were doing.

FAQ

Quick answers
How do I add subtitles to a video?

Select your video, choose the audio language, generate captions, optionally add a second subtitle language, then export the new video with subtitles burned in.

Does it work without the internet?

Yes, the app is designed to work offline. Some languages may require on-device assets to be available on your device.

Why is my translation option limited?

Translation availability depends on supported language pairs on your device. If a direct pair isn’t available, the app may offer a fallback via English when possible.

Export takes a long time. Is that normal?

Export time depends on video length, resolution, and subtitle complexity. Keep the app open during export and consider plugging in your device for long videos.

Where are my exported videos saved?

You can save to Photos or share to other apps. If saving fails, confirm Photos permission allows adding items and try again.

I found a bug. How do I report it?

Email support with: steps to reproduce, what you expected, what happened, and (if possible) a short screen recording or logs.

Before you contact support

Helps us help you faster
Device
Auto-filled when possible
App version
Add your version here: 1.0.0
What to include
Audio language, subtitle languages, video length, and the exact step where it failed.

Contact

Support URL requirements
Support email
Feature requests
Email a feature request
Tell us your goal and example videos you work with.

Copy details

Quick copy/paste
Support email
support@example.com