StereoShift Support

Need help with StereoShift? We are here to help with setup, conversion issues, export questions, and App Store purchase support.

Contact

Email: support@from2dto3d.com
Please include your device model, iOS/macOS version, and a short screen recording when possible.

Depth model missing: Update to the latest app version and relaunch the app.
Slow conversion: Keep the app in foreground and connect to power for long videos.
No sound in preview: Increase media volume and test in full-screen preview.
Cannot pick Spatial media: Spatial picker requires a supported OS/device.
Export failed: Check free storage, then try again with a shorter clip first.

Does StereoShift upload my photos or videos?
No. Processing is on-device.

Do I need full Photos access?
No. The app only accesses media you choose.

Can I use it offline?
Yes. Internet is not required for conversion.

Last updated: 2026-02-12